What we collect

Long Island Cesspool Co. ("we," "us," or "our") collects information you provide directly to us when you:

Request service through our website forms or phone calls
Create a customer account or sign a service contract
Apply for financing through our financing partners
Apply for the SCSIP grant through us
Subscribe to our newsletter or service reminders
Interact with customer support

Information you provide may include: name, address, phone, email, property information, household size (for pumping schedule purposes), financial information (for financing applications), and communication preferences.

Information we collect automatically: IP address, browser type, device type, pages visited, time on site, referring URL. This is standard analytics data.

Cookies: We use cookies to remember your preferences and analyze site traffic. You can disable cookies in your browser.

How we use it

We use the information to:

Schedule and deliver cesspool and septic services at your address
Process payments, financing, and grant applications
Communicate about appointments, service history, and maintenance reminders
Respond to inquiries and customer service requests
Comply with SCDHS, Suffolk County, and state record-keeping requirements
Improve our website and services
Send marketing communications (only with your consent; you can unsubscribe at any time)

Who we share it with

We share customer information only when necessary:

SCDHS and Suffolk County: For permit filings, waste hauler manifests, and SCSIP grant applications, as required by law
Financing partners (Synchrony, GreenSky): Only if you apply for financing through us
Service subcontractors: Limited data required to deliver service (e.g., your address given to the tech scheduled to your house)
Payment processors: Credit card information transmitted securely to our processor; we do not store full card numbers
Legal / regulatory: If required by subpoena, court order, or law enforcement request

We do not sell or rent customer information to third parties. Period.

How we protect it

We use industry-standard security measures including SSL encryption for web forms, secure password-protected databases, and access controls limiting staff access to the minimum information needed to perform their job.

No system is 100% secure. If we learn of a data breach affecting customer information, we will notify affected customers promptly.

Your rights

Access, correction, deletion: You can request access to your data, correction of inaccuracies, or deletion of your record (subject to retention requirements for regulatory compliance). Contact dispatch@longislandcesspools.com.

Marketing opt-out: You can unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us.

California residents (CCPA): You have additional rights regarding sale, disclosure, and deletion of your data. We do not sell personal information. Contact us to exercise CCPA rights.

European residents (GDPR): Our service area is Long Island, but if you're a European resident interacting with our site, you have rights under GDPR. Contact us to exercise.

Children

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

Third-party links

Our website may contain links to external sites (SCDHS, financing partners, etc.). We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent version. Material changes will be announced on the homepage or via email to active customers.

Contact

Questions about this policy or requests to exercise your rights:

Email: dispatch@longislandcesspools.com Mail: Long Island Cesspool Co., 1450 Veterans Memorial Hwy, Hauppauge, NY 11788 Phone: 631-TBD

Privacy Policy